If you are using the Brave browser, or have installed the Ghostery add-on, these programs send extra traffic to our servers for every page on the site that you browse, then send that data back to a third party, essentially spying on your browsing habits.We strongly recommend you stop using this browser until this problem is corrected. The latest version of the Opera browser sends multiple invalid requests to our servers for every page you visit.The most common causes of this issue are: If you have any other questions regarding your purchase and a possible refund please create a support request and we would be happy to assist you further.Your IP address has been temporarily blocked due to a large number of HTTP requests. The refund amount will be credited to the payment method that was used for the order. Once your refund has been approved and processed it will typically take 24-72 hours for our ecommerce provider to complete the process. If a replacement cannot be provided your order will be refunded. If it is determined that your activation code is defective you will be provided a replacement once your case has been closed which is typically 24-72 hours. We will then inform you of any additional information we need to submit your case to the publisher. Please note if it is determined that the product is in unacceptable condition, not the same item that was shipped to you, or is missing items that were included upon shipping these costs will be deducted from your refund amount.ĭigital Products: Please contact us within 7 days of your order date by creating a support request to inform us you're having an issue redeeming your code. Once the product is received and inspected your refund will be processed. We would also recommend using a shipping service that will provide tracking as we will not be responsible for lost packages. Return shipping costs are the responsibility of the customer and will not be covered by PJ's Games. We will then provide you with return address information. Physical Products: Please contact us within 30 days of your order date by creating a support request to inform us you would like to return your item. In the case that your digital code cannot be activated for a valid reason we will work with you and the publisher to provide a replacement or a refund if a replacement cannot be provided. If your digital order is being manually reviewed due to being marked for review and you contact us before it has been dispatched your order can then be cancelled and refunded. If the customer ignores the region information and region warnings or is using a VPN/proxy to hide their location they still agree to these terms upon adding the item to their cart. We also detect the customer region on every product page to inform them if the product can be used in their region. All digital products are marked to what regions they can be activated and used in. Product cannot be activated in your region. Again, it is the customer's responsibility to ensure they are purchasing a product meant for their device.
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